- Worldwide Shipping - $4.93
- Plus Shipping (Track & Insure) - $5.93
- 1 Year Warranty + Track & Insure - $7.93
- Will be sent once your order has been shipped.
WHEN WILL MY ORDER ARRIVE
- Normal shipping times are 3-10 days
- Wallet Cases, Women's Wallets and Men's Wallets shipping times are 10-20 Days
- Please note during special offer or sale events or new collection launch you may experience a 5-7 days delay in receiving your order
- Please bear in mind this is an estimation provided by our carriers
- The estimated time dies not include the customs processing which are unfortunately out of our control
- All cancellations must be made within 24 hrs of initial purchase.
- You must contact us within the first 24 hrs. Even if we do not respond right away, your request to cancel must be received within the first 24hrs after a purchase. Do to the nature our custom products, every order is "made to order". Your product starts manufacturing process 1 day after you place your order, so we do not allow cancellations after 24 hrs.
- All requests after 24 hr period will be denied.
- 'Skip the Line' orders may not be cancelled.
- Orders may not be modified/cancelled once the order has been processed
- A 5% fee will be charged when orders are cancelled.
TAXES AND CUSTOMS CHARGES
- All international packages may be subjected to customs duties and taxes
- All Taxes and customs charges are the responsibility of the customer
- All Taxes and customs are not included in the cost of the order or shipping charge
- Please check your local customs website for more information
COUNTRIES WE SHIP TO
- Australia, Austria, Belgium, Canada,
- Denmark, Finland, France, Germany
- Italy, Luxembourg, Netherlands, New Zealand
- Norway, Spain, Sweden, Switzerland
- United Kingdom, United States
- Grandma's Case is not responsible for lost or stolen packages or packages delayed in transit
- The shipping costs for orders are non refundable
- By placing an order you are acknowledging and accepting all the international shipping terms
- Please email firstname.lastname@example.org if you have any questions about this policy or need any assistance
HOW DO I RETURN?
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Simply email email@example.com and we will allocate a Returns Authorization.
- Please do NOT send your purchase back to the manufacturer.
- To return your product, you should mail your product to: Svetlana Kikot, Dinglerstrasse 4, Zweibrücken DE 66482
- To complete your return, we require a receipt or proof of purchase.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
- We recommend to use a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.