50% OFF REGULAR PRICES TODAY

Shipping Policy

SHIPPING PRICES
  • Worldwide Shipping - $4.93
  • Plus Shipping (Track & Insure) - $5.93
  • 1 Year Warranty + Track & Insure - $7.93

TRACKING NUMBER

  • Will be sent once your order has been shipped.

WHEN WILL MY ORDER ARRIVE

  • Normal shipping times are 3-10 days
  • Wallet Cases, Women's Wallets and Men's Wallets shipping times are 10-20 Days
  • Please note during special offer or sale events or new collection launch you may experience a 5-7 days delay in receiving your order 
  • Please bear in mind this is an estimation provided by our carriers
  • The estimated time dies not include the customs processing which are unfortunately out of our control

CANCELLED ORDER

  • All cancellations must be made within 24 hrs of initial purchase.
  • You must contact us within the first 24 hrs. Even if we do not respond right away, your request to cancel must be received within the first 24hrs after a purchase. Do to the nature our custom products, every order is "made to order". Your product starts manufacturing process 1 day after you place your order, so we do not allow cancellations after 24 hrs.
  • All requests after 24 hr period will be denied.
  • 'Skip the Line' orders may not be cancelled. 
  • Orders may not be modified/cancelled once the order has been processed
  • A 5% fee will be charged when orders are cancelled.

 

TAXES AND CUSTOMS CHARGES

  • All international packages may be subjected to customs duties and taxes
  • All Taxes and customs charges are the responsibility of the customer
  • All Taxes and customs are not included in the cost of the order or shipping charge
  • Please check your local customs website for more information

COUNTRIES WE SHIP TO

  • Australia, Austria, Belgium, Canada,
  • Denmark, Finland, France, Germany
  • Italy, Luxembourg, Netherlands, New Zealand
  • Norway, Spain, Sweden, Switzerland
  • United Kingdom, United States

ADDITIONAL INFORMATION

  • Grandma's Case is not responsible for lost or stolen packages or packages delayed in transit 
  • The shipping costs for orders are non refundable
  • By placing an order you are acknowledging and accepting all the international shipping terms 
  • Please email info@grandmascase.com if you have any questions about this policy or need any assistance 

HOW DO I RETURN?

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • Simply email info@grandmascase.com and we will allocate a Returns Authorization.
  • Please do NOT send your purchase back to the manufacturer.
  • To return your product, you should mail your product to: Svetlana Kikot, Dinglerstrasse 4, Zweibrücken DE 66482
  • To complete your return, we require a receipt or proof of purchase.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
  • We recommend to use a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.