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Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
   
Shipping
To return your product, email us at support@grandmascase.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, email us at support@grandmascase.com.

Refunds/damaged items
To be eligible for a refund or exchange, you must first email us within 14 days of receiving the products at support@grandmascase.com with pictures of the damaged items.

Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
Grandma's Case™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry,  Grandma's Case™ will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
  
  
We recommend using a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange.
   
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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